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We want you to be happy with your purchase. You are fully covered against loss or damage of your item(s). If your item arrives damaged, please contact us first so we can issue a refund or replacement, your choice. There may be no need to return the damaged item to us. If you are unsatisfied with your purchase for any other reason, we will gladly issue a refund, less shipping and a 20% restock fee, as long as your items are returned in original undamaged condition, within 30 calendar days of original purchase date. Returns must be accompanied by a return authorization (RA) number. Please contact us to get an RA# as packages without an RA# are refused.